Service and Payment Policy Information

Service Call Flat Rates

Scottsdale Roadside Service $ 85.00 and $ 115.00 flat rates include:

• Mobile service call responded to anywhere within the city of Scottsdale.
• Technicians time to jump start a vehicle, replace a battery, unlock a vehicle door, fuel delivery or tire change labor only.
• All paperwork completed at time of arrival and customer signature required authorizing work order request to be completed by Scottsdale Roadside Service.

Scottsdale roadside service work orders paid by credit or debit card will require:

• cardholders name
• account number
• expiration date
• security code
• card billing address

Lockout Service Calls

Any vehicle lockout service call responded to by our technicians will require the following information from the customer to be included on the work order request, including:

• Customer name, address and telephone number
• Date of birth
• The drivers license number or identification number of the person
• Vehicle information: Vehicle identification number, license plate number and odometer reading
• Name of the technician servicing the lockout service call
• Date of lockout service
• Signature of the person requesting lockout service

Basic lockout service does not include:

• Chip programming
• Computerized key cutting
• Locksmith service
• Transponder keys
• Trunk access lockout requests.

Additional Service Call Fees

Additional fees are charged for locksmith key cutting; battery replacement, fuel delivery and flat bed tow service requests. Prices quoted on an individual basis due to vehicle year, make, model and specific work order requests made by customer.

Service Call Policies

Scottsdale Roadside Service strictly follows the following company policies, including:

• All invoices are due in full at time of completed vehicle roadside service.
• If no keys are found inside after unlocking the vehicle, Scottsdale Roadside Service will immediately relock the vehicle and there will be no charge for the service call request.

NSF Checks Received

All returned checks will have a company $ 25.00 return fee plus any additional costs associated with the collection of the NSF payment for the Scottsdale Roadside Service invoiced amount due at time of roadside service completion.

Insurance Reimbursement

If your vehicle insurance qualifies, completed Scottsdale Roadside Service requests may be reimbursed by your insurance company including:

• AAA Insurance
• Allstate Insurance
• American Family Insurance
• Amica Insurance
• Auto Owners Insurance
• Country Financial Insurance
• Farmers Insurance
• Geico Insurance
• Hartford Insurance
• Liberty Mutual Insurance
• Nationwide Insurance
• Progressive Insurance
• State Farm Insurance
• The General Car Insurance
• Travelers Insurance
• USAA Insurance

Rental Vehicle Reimbursement

Completed Scottsdale Roadside Service requests may be reimbursed by your car rental company, including:

• Advantage car rental
• Alamo car rental
• Avis car rental
• Budget car rental
• Discount car rental
• Dollar car rental
• Enterprise car rental
• Fox car rental
• Hertz car rental
• National car rental
• Payless car rental
• Thrifty car rental

Vehicle Battery Warranty Information

We offer FVP Volt Edge premium line o.e.m. quality replacement batteries with 24-60 month warranties on every battery replacement completed. Our warranties are provided to the original purchaser at time of roadside service and installation and are non-transferable.

Our 24-month battery WARRANTY includes:

If any installed FVP Volt Edge battery is found defective under normal usage within 24-months, we include a full replacement battery guarantee with -0- pro-rated warranty providing you with a FREE replacement battery at no additional cost for a full 2 years...That's two years of peace of mind!..

Our optional 60-month battery WARRANTY EXTENSION option includes:

If any installed FVP Volt Edge battery is found defective under normal usage within 60-months of our full replacement guarantee ... we include a full replacement battery guarantee with -0- pro-rated warranty providing you with a FREE replacement battery at no additional cost for a full 5 years...That's five years of peace of mind!.

Our 12-Month Mobile Service LABOR Guarantee

If any installed FVP Volt Edge battery is found defective under normal usage within 12 months from the date of purchase and installation by our company, we will provide both a FREE replacement battery and a FREE service call within Scottsdale AZ at no charge to you.

If your FVP Volt Edge battery is found defective within 12 months from the date of purchase and installation by our company due to leaving any vehicle power on which drains the battery, vehicle accident, customer misuse and/or lack of use (i.e. long term storage without a proper battery tender maintenance system installed on your vehicle), then our typically $ 85.00 to $ 115.00 roadside service fee would be then charged to you at time of service call and the battery would be replaced FREE of charge under the manufacturers warranty provisions.

FVP Volt Edge Batteries “The confident solution”

Maintenance Free Battery

24-Month Free Replacement Warranty included on every FVP Volt Edge battery sold and installed.

60-Month Free Replacement Warranty optional extension available on every FVP Volt Edge battery sold and installed.

Extrusion Welds with intercell connections which reduces stress caused by heat. It also helps the battery respond faster and stronger in cold weather conditions.

Envelope Separator which encloses the plates and promotes long life and prevents battery from shorting.

Expandable Wrought Calcium Plate increases the durability of the battery by resisting corrosion and enables higher cranking power.

Calcium-Calcium Plate offers a more durable, long lasting plate allowing the battery to be sealed.

Flex Ribs keeps the battery balanced in extreme road conditions, controls vibrations and stabilizes the plates in extreme demand.

Built In Flame Arrestor reduces the chance of explosion from igniting battery gases.

FVP Customer Service

1-866-FVP-EDGE

1-866-387-3343

VoltEdge Battery Warranty Terms & Conditions

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